Welcome.
Relax and be yourself — there are no perfect answers here. We want to see how you communicate, how you treat people, and how you think. Ask questions, engage with the people around you, and enjoy the day.
Arriving at the Hospital
Client Profile
Mrs Mentoor, 78 — mild stroke (right-sided weakness, slurred speech), early-stage vascular dementia. Lives alone in a ground floor flat. One daughter visits weekly. Challenges with medication, meal preparation, and anxiety about leaving home.
| Role | Your brief |
|---|---|
| Care worker | Navigating the hospital and introducing yourself |
| Security guard | Needs a clear explanation of who you are and why you're there |
| Receptionist | Busy — will help if you're clear and respectful |
| Rehab manager | Professional, expects a proper introduction |
| Mrs Mentoor | Anxious about her new carer — needs to be put at ease |
Arriving at the Client's Home
Client Profile
Mrs Muller, 58 — just discharged from hospital after knee replacement surgery. Mild pain and disorientation. Anxious about managing meals and medication. Mr Muller (husband) is present but about to leave for work.
| Role | Your brief |
|---|---|
| Care worker | First visit — building trust quickly |
| Mrs Muller | Tired, in pain — needs reassurance |
| Mr Muller | Protective, practical — has questions before leaving |
| Son / daughter-in-law | May call in — emotionally concerned |
Morning priorities
What will you do first — and why?
Mobility & safety
How will you help her move around safely?
Medication & meals
What will you ask about and how will you manage?
Something personal
One thing to help Mrs Muller feel like herself
Family communication
What will you tell Mr Muller when he returns?
Handover
What must the next carer know?
Emergency — Cannot Come to Work
Client Profile
Mrs Dlamini, 75 — post-repeat stroke, progressing vascular dementia, pressure blister on right buttock. Requires 24-hour care. Confused and deeply unsettled by any sudden changes in routine. Her daughter is closely involved in her care.
| Role | Your brief |
|---|---|
| Care worker | Cannot come in — managing the situation responsibly |
| Operations Manager | Needs clear, early communication |
| Scheduling Coordinator | Finding a replacement urgently — needs information quickly |
| Mrs Dlamini | Waiting, confused, unsettled |
| Daughter | Worried — may become frustrated |
Physical Transfer
Client Profile
Mrs Dlamini is having a difficult day. She can just stand with support and shuffle her feet but cannot walk independently. She has a pressure blister on her right buttock — this must be protected throughout the entire transfer.
| Role | Your brief |
|---|---|
| Care worker | Demonstrating a safe, dignified transfer |
| Mrs Dlamini | Sit in chair — make it realistically hard to move |
| Others | Observe and give brief feedback after |
Teamwork — Handover and Conflict
Client Profiles
Part 1 — Mr Du Toit, 82: You assisted him today with personal care (washing, dressing, mobilising to a chair). You administered his medication. He asked for an additional pain tablet due to leg pain. During showering you noticed a blister forming on his heel.
Part 2 — 24-hour care team: You and three colleagues share care of a client in 12-hour shifts. The client tells you she is unhappy with how your day-shift colleague works — saying they are not completing the same tasks you do.
- Why do you want to be a care worker?
- What does good care mean to you?
- What would you do if you made a mistake with a client?
We come back together as a full group. Not an assessment — a conversation. What brings you to this work?